Legal
Workshop Cancellation & Refund Policy
We understand that plans can change. Here's how we handle cancellations, transfers and refunds.
Last updated: 11 August 2026
If your plans change
We understand that plans can change.
If you can no longer attend a Gladys AI workshop, please contact us as soon as possible at info@aligndigital.net.
Where reasonable and available, we may offer one of the following:
- transfer to another available workshop
- credit toward a future equivalent workshop
- another reasonable solution appropriate to the circumstances
Please contact us before the workshop wherever possible so we have the best opportunity to help.
If Gladys AI cancels or reschedules
If Gladys AI needs to cancel or materially reschedule a paid workshop, affected customers will be contacted as soon as reasonably practicable.
Depending on the circumstances, customers may be offered:
- transfer to the rescheduled session
- transfer to another suitable session
- credit
- refund
Australian Consumer Law
This policy operates in addition to rights and remedies available under the Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies consumer rights that cannot legally be excluded.
Where a service fails to meet an applicable consumer guarantee, the customer may be entitled to an appropriate remedy depending on the circumstances.
Contact
For cancellations, transfers or refund enquiries: